Outsourcing Call Center in Moscow for medical institutions – sales by phone, attraction, refund and customer search. Today we enter the top 5 CC of Russia

Call center on outsource for medical institutions

To reach the medical clinic, the pharmacy or medical center is sometimes very difficult – especially if the phone of the medical institution is constantly busy or no one answers calls.

As a rule, companies and institutions of the medical sphere do not always have enough staff to organize their own Call centerAfter all, all experts are engaged in their immediate work and cannot highlight enough time to process calls and messages from potential buyers.

In addition, the cost of organizing a private call center is very high: it is necessary to purchase specialized equipment, to train staff to work with multichannel communication lines, configure the voice menu, write a variety of voice messages, prepare operators and allocate them jobs.

All this requires time and high costs that can be avoided, if ordering services Call center on outsource CITY-CALL has.

Calls are accepted 24 hours a day, 7 days a week

Most medical facilities work on a specific schedule. Therefore, to write to a doctor or for certain procedures, the client must be called at a certain period of time. If you order a call center services on outsource, customers will be able to call your call center at any time of the day. Operators quickly and maximizely answer customers' questions will tell about the peculiarities of a particular medical procedure, will be offered to make an appointment. Or they will advise what drugs from the buyer's list are available and available in a certain pharmacy.

You choose the format of communication with the client – and we quickly prepare a professional team of operators, trained specific work in the medical sphere.

Call center on outsource as a virtual secretary or reception

Many medical companies in Russia ordered a call center services in a virtual office format or secretary. Such a work format helps to respond to numerous typical questions: the working time of the pharmacy or clinic, the presence of a particular procedure, the cost of services or record to the doctor for a certain time. You can choose which calls you need to forward your specialist directly, leaving the call center only routine and typical customer issues.

Presented on behalf of your company, the call center operator from the City-Call will record the client to receive to the desired specialist, will announce the terms of cooperation (if it comes to distribution of drugs). Or will be offered to make an application for the purchase of drugs in a certain pharmacy of your network.Of course, the conversation format with the client is adjusted according to your wishes. And before the operators begin to receive calls or respond to customer messages, each of them will pass special training and will receive a number of conversation scripts to effectively process customer appeals.

Hotline, information support and number 8-800

If your medical institution launches an advertising campaign that implies a sharp increase in the number of calls and messages, use the additional features of the call center on the outsource: hotline, one for all subscribers number 8-800 and full information support.

Imagine the hotline of the clinic, the operators of which are politely and correctly recorded patients to various medical procedures, are even responsible for complex issues requiring medical knowledge, record and offer additional goods and services.

As statistics shows, the launch of the number 8-800 for a medical institution increases the number of incoming calls, which means the number of potential "warm clients". The client does not need to think about how much the call from another region is worthwhile, which will cost the call from another operator – all calls to number 8-800 are free for your customers. At the same time, the cost of the service remains democratic.

The call center on the outsource in the hotline format is indispensable during the period of advertising actions. Thanks to a special load distribution system on operators and multi-channel lines, no call will not be missed and all potential customers will receive the share information necessary for them.

Automation without which it is not necessary

The work of the call center on the outsource includes the ability to partially automate the processing of customer messages.
We propose to run an interactive voice menu, where the potential buyer of your services will be able to get answers to your questions.
If necessary, such an automatic system can be configured as a means of forwarding to the numbers of your specialists – if the client expressed the desire to make an appointment or consult about the intricacies of a particular procedure.

Partially automate and handling messages in chats, messengers, e-mail. Before starting the work, the call center operators on the outsource receive not just a set of instructions, and special conversation scripts, templates of answers to those or other client objges. Their structure is designed in such a way that each operator response to conduct a client from doubt or objections to the confidence that this product or service needs to order.

In addition, we are on a permanent basis by teaching the operators with new standards of sales techniques, conduct trainings and control the quality of call processing.

That is why the call center on the outsource is a great way to get more orders for goods and medical services.After all, those customers who previously went to competitors or expressed some doubts about whether they should make an appointment are more likely to make the right choice.

Automatic dialing, telemarketing and SMS mailings

If you need to inform many clients about a promotion or appointment time of a specialist, use a convenient SMS mailing system or automatic calls. With the help of these two possibilities, an outsourced call center can conduct an information campaign for thousands of customers in one day – and thereby increase the effectiveness of advertising, attracting even more potential customers.

Of course, we train operators and the ability to carry out an additional sale. During a conversation with a potential buyer of medical goods and services, the operator voices promotional offers, offers to take advantage of the “here and now only” discount, and registers the client for additional procedures, if necessary. All this increases the average check and helps to get more regular customers.

Improving the company's image

Unlike many, your healthcare facility will always respond to customer calls and messages, regardless of clinic, pharmacy or distribution network hours. In addition, your client will not hear a busy signal or a request to call during business hours. This approach to work improves the brand image – not every company on the Russian market is able to offer a similar level of comfort in communication.

Efficiency of processing any messages and calls, regardless of their source

Processing of requests from clients of a medical institution is carried out through all communication channels – from telephone to social networks. Thus, you get the opportunity to reach a larger audience – and increase the number of customers.

Call center statistics in detail

We offer an outsourced call center that works efficiently. Efficiency is proven by statistical reports that you will receive regularly – at the frequency that is convenient for you. Choose the format of reports, listen to any recordings of conversations of your call center operators, get more information about the client and his needs. As a rule, such reports help to change many products of the medical center, improve the conditions of the promotion, add more value to the client – and therefore get more interest in the product or service.

Work in your CRM

Contact center operators record data about the client and his wishes in your CRM. This can be as a typical appointment with a doctor, notes about the wishes of the client, call forwarding to your specialist, a note about the sale of additional services, a record of the list of procedures that the client agreed to and the approximate time of the visit. You choose the format of such records, but we will prepare operators for work in your CRM.