Medicine

Call Center for Medical Center or Dentistry Clinic: Reception of incoming calls and patient calls – order services Call Center "Contact" in Moscow

- February 25, 2022 | April 22, 2022 - Kate

We organize a medical contact center with a round-the-clock recording of the clinic's patients on the reception to the doctor and the remote processing of telephone appeals to the medical center.

Medical centers

Call Center for Medical Organizations

In an effort to ideal quality of service, the heads of medical organizations have to simultaneously solve a lot of tasks. It is not always an institution has a sufficient amount of free personnel, ready at any time of the day to answer calls.

At the same time, one of the most important factors depends on the success among potential and existing customers is high-quality information support. That is why a call center for institutions providing services in the field of medicine is really necessary.

Many potential customers are important to reach the clinic in time to find out the schedule of the specialist you need, the cost of services, the way of travel, as well as any other relevant information. To organize round-the-clock counseling at the highest level, a call center "Contact" will help you.

Call center for medicine
Trust our call center answers
On calls of patients!

Examples of the cost of implemented projects

What is good medical contact center?

In the hotline format, each call entering the organization will be quickly accepted by the operator, and the ability to recording conversations will allow you to collect customer quality about the quality of services.

If you need to learn the opinion of the target audience on cooperation with the clinic and to increase the loyalty of patients, the effective tool will be to conduct polls by phone: our employees will collect information and process the results, allowing you to analyze them, accepting only the right solutions for the development of the organization.

In addition, medical contact center will help to quickly and effectively attract customers, turning their attention to promotions and special offers using the autoblice service.

Another popular service is the ability to organize an automatic reminder procedure for a doctor's recording, the need to take medicines, etc. This allows you to maintain close contact with the client, increasing the number of repeated appeals to the medical institution.

Advantages of a call center for medical organizations

Take advantage of outsourcing in this area is profitable because it is:

  • allows you to react to all requests with maximum speed;
  • It simplifies the maintenance and updating of the fixed-term customer base;
  • saves staff time, increasing its efficiency;
  • improves the image image;
  • Increases the profitability of the institution due to an increase in customer flow.

Cooperation with us will be a great solution that will increase the efficiency of your work! Just call us by phone or fill out the application form on the site.